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Due to the Covid-19 outbreak's effect on the restaurant industry, the National Restaurant Association’s ServSafe Compliance Team has created a COVID-19 Resources by State document to help operators navigate and comply with the directives and mandates coming in from across the country.

COVID-19, What Should My Business Do To Prepare For A Pandemic?

Business Continuity Planning Basics

As restaurants deal with a patchwork of mandates directing the way they operate during the coronavirus pandemic, the National Restaurant Association’s ServSafe Compliance Team has created a COVID-19 Resources by State document to help operators navigate and comply with the directives and mandates coming in from across the country.

COVID19: Business Continuation Guide

  1. Maintain a Healthy Work Enviroment
    Ensure adequate air circulation and post tips on how to stop the spread of germs.
    Promote hand and respiratory hygiene.
    Ensure wide availability of alcohol- based hand sanitizers (not just in places required by law).
    Provide sanitizing supplies for frequent cleaning of surfaces and equipment.
    Remind employees to report any illness to their manager especially if they are sick with fever, coughing and/or shortness of breath.
  2. Be Informed About Government & Industry Pandemic Preparedness Activities & Planning
    Use information provided to you by industry resources such as the National Restaurant Association website.
    Be familiar with your state and local pandemic plans and maintain contact with the local health department.
    Monitor news and developments coming out of the state and federal governments on pandemic preparedness — key websites are:
    Centers for Disease Control Coronavirus Disease 2019 – What’s New
    World Health Organization Rolling Updates
  3. Communicate Openly & Proactively With Your Employees
    Educate your workforce about the threat of the pandemic, what you are doing to prepare the business, and what they should do to protect themselves and their families. Information is available at
    Evaluate your sick leave and family leave policies and communicate what you will expect during a pandemic.
    After determining who are “essential employees” (Step 5), decide what changes or new policies are needed; communicate them clearly.
    Update your employee contact system (whether it’s through a social media channel, app, phone tree, texts, website or other system) and be sure to have a plan in place to reach employees quickly.
    Notify your employees of the CDC’s travel guidance. Ask them to notify you if they have been to, or plan to travel to, an area identified as representing a particular concern.
  4. Develop (or Engage Your Current) Pandemic Planning Task Force And Review This U.S. Centers For Disease Control And Prevention (Cdc) Guidelines: businesschecklist.pdf
  5. Identify Your Company’s Essential Functions & The Necessary Employees To Perform Them.
    Note that there will likely be shifts in demand for your products during a pandemic.
    Take care to establish what functions are truly essential in order to build a meaningful list of employees who are truly critical to business continuity.
  6. Determine What Outside Activities Are Vital To Your Business & Evaluate What Your Business Can Do To Maintain Normal Business
    If there are interruptions in the supply chain or transportation system, how will that affect your business? Consider:
    What reserve supplies might be necessary to stockpile (e.g., cleaning supplies, gloves or other protective equipment, “to-go” containers, etc.).
    Possible interruptions of essential government services, such as water or power, which might force restaurant closure.
    Lines of communication to your key vendors and suppliers to plan collaboratively for the long term and explore contingencies to get the supplies and services you need to continue to operate. Consider modifying existing contracts to protect your interests.
  7. Establish & Maintain An Open Dialogue With The Local Communities Where You Operate
    Determine which officials will be making decisions about foodservice, transportation and other essential services on a local level, and maintain an up-to-date contact list.
    Reach out to leaders in your local communities to make them aware of your planning activities and ways that you can work together in the face of a pandemic. Foodservice for makeshift hospitals and the community at large could be needed; it’s best planned for in advance.
  8. Consider Ways To Minimize Loss Of Revenue During Times Of “Social Distancing,” Such As:
    Modifying menus to respond to customer concerns or item shortages.
    Increasing “takeout” options, including delivery and curbside delivery.
    Determining ways and establishing safety protocols to increase delivery capacity.
    Increasing remote ordering capacity and infrastructure support, online and by phone.
  9. Build In Training Redundancy To Prepare For Inevitable Absenteeism
    Consider that not only sick employees will stay home. Others might need to care for the sick or for children if schools close; quarantine situations might arise.
  10. Try To Allow Employees To Work Remotely When Possible
    While this isn’t possible for most restaurant employees, evaluate and establish policies and tools that will allow employees with administrative or financial work responsibilities to do so from home. Be sure to consider the hardware needs for this step.
Food Service

Foodservice: best practice in food safety

Business are applying government food safety programs but fail to customise it to reflect food handling activities within their business. This puts a foodservice operation at risk. Fresh thinking and approaches will deliver best practice results and better management of risk.

Food Service

COVID-19, What Should My Business Do To Survive A Pandemic?

Due to the Covid-19 outbreak’s effect on the restaurant industry, the National Restaurant Association’s ServSafe Compliance Team has created a COVID-19 Resources by State document to help operators navigate and comply with the directives and mandates coming in from across the country.



ONNERA USA is located at:

13105 NW 47th Avenue Opa-Locka
Florida, United States
Tel.: 3054771680

It is ONNERA USA’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to (hereinafter, “us”, “we”, or “”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.


Website Visitors
Like most website operators, ONNERA USA collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. ONNERA USA’s purpose in collecting non-personally identifying information is to better understand how ONNERA USA’s visitors use its website. From time to time, ONNERA USA may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
ONNERA USA also collects potentially personally-identifying information like Internet Protocol (IP) addresses for Technical Service map users and for users leaving contact information on forms. ONNERA USA only discloses users and IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.


Gathering of Personally-Identifying Information
Certain visitors to ONNERA USA’s websites choose to interact with ONNERA USA in ways that require ONNERA USA to gather personally-identifying information. The amount and type of information that ONNERA USA gathers depends on the nature of the interaction. For example, we ask visitors who want to contact us through the Contact Form to provide full name and email address.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services. uses Google AdWords for remarketing
Https:// uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.


To enrich and perfect your online experience, ONNERA USA uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. ONNERA USA uses cookies to help ONNERA USA identify and track visitors, their usage of, and their website access preferences. ONNERA USA visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using ONNERA USA’s websites, with the drawback that certain features of ONNERA USA’s websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to ONNERA USA’s use of cookies.


Privacy Policy Changes
Although most changes are likely to be minor, ONNERA USA may change its Privacy Policy from time to time, and in ONNERA USA’s sole discretion. ONNERA USA encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.



This is the Cookie Policy for ONNERA USA, accessible from

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Forms related cookies

    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  • The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

    For more information on Google AdSense see the official Google AdSense privacy FAQ.

  • We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. 

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: